Frequently Asked Questions

How do I - Register ?

You will need to come into the Practice to fill in some forms. Eligibility can be quickly confirmed from your address, so please provide proof of your name and address by way of a utility bill and ideally one form of photo ID, such as a passport or photo driving licence.
New Patients are invited to attend a new patient medical.

How do I - Order a Repeat Prescription ?

It is not now possible to order repeat prescriptions by telephoning the Surgery.
Please read this leaflet which details the new proceedures.
Alternatively get a password for SystmOnline in the Surgery and order on line.

How do I - Book an Appointment ?

Telephone 01642 606490 between 8.30 am and 11.00 am or between 3.00 pm and 6.00 pm to make a routine appointment for a Doctor or Nurse. If you require an emergency same day appointment please try to phone this number before 10.30 am, in order for us to allocate you an emergency slot.
Both GPs offer two pre-bookable telephone appointments during most surgeries for patients who would like to discuss a problem but don't feel that this needs to be done face to face. You will be given a time range for the GP to call back and we endeavour to meet this target.

ALTERNATIVELY you can book appointments in advance , with the Doctors using the online appointment booking Service. To register you will need to come into the practice to request a user name and password. Please bring photo ID such as your passport or photo driving licence with you when you come to request your login details, together with proof of your current home address, such as a utility bill. Once the receptionist has given you a user name and password you should wait at least one hour before attempting to login to the website which can be accessed by clicking on the link below.

How do I - Arrange a Home Visit ?

Telephone 01642 672351 before 10.30 am on the day the visit is required. You will be asked to give some details of the problem and a contact phone number. Home Visits are for patients who are clinically too ill to come down to Surgery.
Please remember home visits take up valuable time and should only be requested when they are really necessary.

How do I - Request a Medical Certificate (fit note)

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the
HMRC website .

Evidence that you are sick.
If you're sick and off work for more than seven days, your employer will probably ask for proof of your illness. Most employers ask for a fit note from your GP. You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work (Fit Note)
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury. For more information see the DirectGov website (where this information was sourced)

How do I - Seek Medical Help or Advice when the Surgery is closed ?

If you require advice about ilness or medication or you are uncertain how soon you need to see a Doctor please contact the new NHS 111 service by dialling 111 or go direct to NHS Choices web site. If you telephone the Surgery on 01642 672351 when it is closed you will get an answer phone message advising you to ring the NHS 111 service by dialling 111 or if it is a life threatening emergency dial 999.

How do I - Request a Medical Examination ?

The Doctors can do private medicals usually for insurance or driving purposes by prior arrangement with reception. Telephone 01642 606490 to arrange an appointment

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